feministsmeden-ikoner
feministsmeden-ikoner
feministsmeden-ikoner
feministsmeden-ikoner
feministsmeden-ikoner

RETURN & EXCHANGES

Exchange right is 30 days from purchase.

Exchange right on christmas gifts until 31st of January 2022

 

NO REFUND POLICY - ONLY EXCHANGE
We follow the distance contract law. And when buying handmade jewelry on order, no right of withdrawal applies. All our jewelry is manufactured by hand on order so no right of withdrawal applies. 

"Products that are custom made according to the wishes of the consumer or who have a clear personal touch A service that has been completed and the consumer has explicitly agreed that the service commences without a right of withdrawal"
Read more: www.konsumentverket.se

Feministsmeden is a small company that does not mass produce jewellery, everything is made by hand by Nathalie in our workshop in Stockholm. This is why it is impossible for us to have a refund policy, but you are more than welcome to exchange your item to something else if you are not satisfied.
NOTE! The exchange right does not apply to rings, please read further down this page.

If you as a customer have handled the item to a greater extent than is necessary to determine its properties or function and this has led to the item being returned being less valuable, we have the right to deduct an amount corresponding to the item's depreciation on the amount to be refundable. The decrease in value is assessed on a case-by-case basis. 

This is how you return an item:
You have two options, either you can come by the store to make your exchange or you can exchange via post, if so contact us to get your return shipping note: info@feministsmeden.se

Send your jewelry in the original box and in a secure padded envelope.

Feministsmeden AB
Kungsholmsgatan 4a
112 27 Stockholm

Attach a note in the envelope saying what you want to exchange to. 
If you exchange to something more valuable we will contact you with payment information (swish number) once we receive your return.
If you exchange to something less valuable or only want to return your order we will e-mail you a credit code (valid for 1 year) once we receive your retur.

 FYI! All returns we receive 23 December - 2 January will be handled when we return 3 January

* The exception is rings! Rings can not be exchanged by post to a diffrent size, insted you are welcome to the shop in Stockholm to make a ring exchange. This is because I make all the rings by hand on order and it is very difficult to guess sizes over mail so it's easy to get it wrong again and it will be a lot of work with size changes and mail sending back and forth and we have to think of the environment. So measure carefully.

Rings can be exchange to another piece of jewelry in the webshop or a gift certificate. Please contact us so we can guide you info@feministsmith.com

And don´t hesitate to contact us if you need any advice regarding your size. info@feministsmith.com