Exchange right is 30 days from the date of purchase.
RETURN & EXCHANGES
NO REFUND POLICY - ONLY EXCHANGE
We follow the distance contract law. And when buying handmade jewelry on order, no right of withdrawal applies. All our jewelry is manufactured by hand on order so no right of withdrawal applies.
"Products that are custom made according to the wishes of the consumer or who have a clear personal touch A service that has been completed and the consumer has explicitly agreed that the service commences without a right of withdrawal"
Read more: www.konsumentverket.se
Feministsmeden is a small company that does not mass produce jewellery, everything is made by hand by Nathalie in our workshop in Stockholm. This is why it is impossible for us to have a refund policy, but you are more than welcome to exchange your item to something else if you are not satisfied.
NOTE! The exchange right does not apply to rings, please read further down this page.
If you as a customer have handled the item to a greater extent than is necessary to determine its properties or function and this has led to the item being returned being less valuable, we have the right to deduct an amount corresponding to the item's depreciation on the amount to be refundable. The decrease in value is assessed on a case-by-case basis.
This is how you return an item:
You have two options, either you can come by the store to make your exchange or you can exchange via post, if so contact us to get your return shipping note: email@example.com
Send your jewelry in the original box and in a secure padded envelope.
112 27 Stockholm
Place a note in the envelope with following information:Your name and adress, order number and what you wish to exchange to.
If you exchange to something more valuable we will contact you with payment information (swish number) once we receive your return.
If you exchange to something less valuable or only want to return your order we will e-mail you a credit code (valid for 1 year) once we receive your retur.
* The exception is rings! Rings can not be exchanged by post, but you can come by the store in Stockholm to make your exchange. This is because all the rings are made by hand on order and it is very difficult to guess sizes over mail so it's easy to get it wrong again and it will be a lot of work with size changes and mail sending back and forth and we have to think of the environment. So measure carefully!