Q & A

Q - When is the store at Kungsholmsgatan 4a in Stockholm open?
A: Monday - Friday 11-6pm (NOT closed for lunch)
Weekends closed
We have a ramp for those who need it.

Q - What can I buy in the store at Kungsholmsgatan?
A: Most jewelery is ready for purchase in the store (with reservation for items being sold out). Please have a few days in advance when it comes to gift purchases! But we can usually arrange something for you so come by and have a look!

Q - When will my order be sent?
A: Within Sweden 1-4 business days delivery time.
Within EU 4-10 business days delivery time.
Worldwide 8-20 business days delivery time.

Q - For how long can I exchange my order?
A: We have a 30 day exchange policy on unused jewelry*
We do not have a "money-back" policy because everything is made by hand on order.
Read more about how to proceed under the tab "return and exchange right".

Q-For how long can I exchange my christmas gift?
A: You can exchange it until 31st of January 2022. 

Q- Can I change the ringsize if it doesn´t fit?
A: *Unfortunately, you can not change the ring size by post to a diffrent size, insted you are welcome to the shop in Stockholm to make a ring exchange. This is because I make all the rings by hand on order and it is very difficult to guess sizes over mail so it's easy to get it wrong again and it will be a lot of work with size changes and mail sending back and forth and we have to think of the environment. So measure carefully.
Rings can be exchange to another piece of jewelry in the webshop or a gift certificate. Please contact us so we can guide you info@feministsmith.com
And don´t hesitate to contact us if you need any advice regarding your size. info@feministsmith.com

Q - What happens if my jewelry breaks?
A: If your product is broken due to normal use we will of course repair it for free. Contact us at:info@feministsmeden.se.
We will NOT replace lost goods, contact your insurance company in such cases.

Q - Are there any retailers for the Feministsmith?
A:No. Feministsmith´s jewelry is sold exclusively in the shop at Kungsholmsgatan 4a and in the webshop feministsmith.com

Q - I did not found my answer here?
A: Send your question to: info@feministsmith.com
We will answer as soon as possible!

Also read: Terms of Purchase